Immediate Support Services

Crossing Bridges does not provide immediate, crisis support. If you need help now or need medical attention, here are some options – contact a crisis or support line, call 911, or go to the closest emergency room. You can also access withdrawal support for screening and assessment.

Young person sitting with their head between their hands.

What Support Lines Can I Call?

Get Immediate Help.

If you need help now, but aren’t in immediate danger, you can reach out to a free crisis or support line.

  • Phone: 1-800-668-6868
  • Text: Text CONNECT to 686868
  • Chat Online: Use Facebook Messenger to access e-mental health support
  • Who Is It For? Any kids, youth, and young adults in Ontario
  • When Is It Available? 24/7
  • What Supports Are Available? Trained volunteer crisis responders you can talk to about anything you’re going through
  • Phone: 1-866-933-2023 or 519-433-2023
  • Text: 519-433-2023
  • Chat Online: Connect through web chat
  • Who Is It For? Anyone 16 or older living in Elgin, Middlesex, Oxford, or London with mental health or addiction concerns
  • When Is It Available? 24/7
  • What Supports Are Available?
    • Supportive listening
    • Information and education
    • Crisis support, including a crisis response team
    • Connection to community supports and addiction treatment
  • Phone: 519-433-0334 (English) or 519-433-3101, ext. 228 (French)
  • Who Is It For? Children and youth up to 18 years old and their parents/guardians
  • When Is It Available? 24/7
  • What Supports Are Available?
    • Supportive listening
    • Planning
    • Referral and intake to community resources
    • Brief follow-up counselling in urgent situations
  • Phone: 519-434-9191
  • Location: 648 Huron St., London, Ontario N5Y 4J8
  • Who Is It For? Anyone 16 or older experiencing a mental health and/or addictions crisis who does not require hospital or emergency services
  • When Is It Available? 24/7
  • What Supports Are Available?
    • Walk in support
    • Assessment
    • Supportive counselling for immediate crisis issues
    • Referrals to other services for ongoing, non-crisis issues
  • Phone: 1-888-829-7484
  • Who Is It For? Anyone living in Huron and Perth Counties experiencing a mental health crisis
  • When Is It Available? 24/7
  • What Supports Are Available?
    • Crisis assessment
    • Brief crisis therapy
    • Education about mental health and addiction services
    • Referrals for treatment
    • In-person assessment via the mobile team in hospital emergency rooms, homes, a community space, schools, and doctors’ offices
  • Phone: 1-855-242-3310
  • Chat Online: On the Hope for Wellness website, click the chat icon to message a counsellor
  • Who Is It For? All Indigenous peoples across Canada
  • When Is It Available? 24/7
  • What Supports Are Available? Immediate mental health counselling and crisis intervention available in Cree, Ojibway, Inuktitut, English, and French
  • Phone: 1-877-330-6366
  • Who Is It For? Trans and questioning people in crisis, including those struggling with gender identity
  • When Is It Available? 24/7 (hours may vary based on volunteer availability)
  • What Supports Are Available? A volunteer trans peer support hotline by trans people for trans people that is fully anonymous and connection to resources if requested

What Happens When I Call a Support Line?

How Support Lines Can Help.
Young person calling a support line on their cell phone.

When Should I Call a Support Line?

If you’re not in immediate danger, but need help with a difficult situation or feelings.

What Should I Say?

  • You can talk about any mental health or addiction related issues or concerns you may have
  • Tell them how you’re feeling and what you’re thinking to help them understand your situation

How Can They Help?

Support lines and crisis services can help you…

  • Stay calm
  • Get some perspective on a situation
  • Connect to appropriate services or resources in your area
  • Create a plan to stay safe or move forward

Am I Experiencing a Crisis?

Signs You Might Need Immediate Help.

What Is a Mental Health or Addictions Crisis?

A mental health or addictions crisis is when a person is at risk of harming themselves or others, unable to care for themselves, or unable to function in a healthy manner.

How Do I Know if I’m in Crisis and Need Help?

Signs you may be in crisis include:

  • Experiencing problems with withdrawal
  • Having difficulty when you try to stop using a substance
  • Feeling pressured to use or stop using a substance
  • Being unsure you or a friend have used contaminated drugs
  • Intense feelings of depression that affect your daily life
  • Thoughts of suicide, violence, or other intrusive thoughts
  • Difficulty completing everyday tasks like bathing, eating, and getting dressed
  • Hearing voices or seeing things that aren’t there
  • Being unable to focus, panic or anxiety, or an increased heart rate
  • Trying to cope with a significant loss or change in your life
  • Changes in mood, sleeping, or eating patterns
  • Isolating from family and friends

If you’re unsure about whether you’re experiencing a crisis, but feel you need immediate help, call 911.

What Can I Expect if I Call 911?

How 911 Can Help.
Young person talking on the phone with a 911 operator.

When Should I Call 911?

If you or someone you know is in immediate danger or you think someone may have overdosed.

What Should I Say?

  • Tell them your name and location/address
  • Let them know you’re experiencing an addictions or mental health crisis
  • Describe any other important details about the situation (e.g. what you’re feeling and thinking, what happened, etc.)
  • If you’ve been using substances, tell the operator so they know how to help you

What Should I Do?

  • Stay on the phone until emergency services arrive at your location to help
  • Follow any instructions the 911 operator gives you to stay safe
  • Try your best to stay calm

What if I’m Calling About an Overdose?

What Can I Do While I’m Waiting for Help?

  • Stay on the phone while you wait for help to arrive
  • Do not make any sudden decisions – remember, help will be there soon
  • Concentrate on your breathing (e.g. 10 seconds in, 10 seconds out)
  • If available, another person, pet, or comfort item can help you calm down